Thompson Lexus Doylestown's 27-Time Elite of Lexus Recipient
Thompson Lexus Doylestown has earned the prestigious Elite of Lexus Award 27 times, recognizing our unwavering commitment to providing an exceptional customer experience in both sales and service. This esteemed honor places our dealership among the top-performing Lexus locations in the country, reflecting our dedication to exceeding your expectations at every visit. We invite you to experience our award-winning standard of care for yourself.
Elite of Lexus is an annual recognition reserved for dealerships that consistently surpass stringent performance and quality criteria. These criteria encompass sales retention, year-over-year improvement, and, most crucially, customer satisfaction.
At Thompson Lexus Doylestown, customer satisfaction is their way of doing business. Their unwavering dedication to top-notch service and personalized attention to customers' needs sets them apart in the industry. Building lasting relationships is key to their success, ensuring clients return to become part of the Thompson Lexus family.
Year after year, Thompson Lexus Doylestown continues to demonstrate remarkable growth and improvement, a testament to the team’s unwavering commitment to excellence. Their pursuit of perfection in every interaction strengthens their reputation.
Receiving the Elite of Lexus honor for 27 years is a shining example of Thompson Lexus Doylestown's dedication to exceptional customer care and setting industry standards.
Elite of Lexus Award Criteria
Earning the coveted Elite of Lexus Award requires a multi-faceted approach to customer care. Only the top tier of dealers across the nation are selected based on a variety of performance and quality metrics outlined by Lexus, including
New and Used Sales Teams:
- Meeting New and L/Certified Sales Volume Targets
- Achieving Lexus Sales Retention Benchmarks
Service and Parts Teams:
- Meeting Service Repair Order Volume Targets
- Having a Dedicated Lexus Diagnostic Specialist (DS) Technician
- Achieving Lexus Service Retention Benchmarks
Other Criteria:
- Client Overall Satisfaction (“OSAT”) Survey
- Dealership Facility Standards (Ensuring our clients are in an environment that’s as luxurious as possible.)